Website chatbot service's privacy statement

Articles 13 and 14 of the EU General Data Protection Regulation

Data Protection Act (1050/2018)

Articles 13 and 14 of the Combined Data Subject Information Document (EU Data Protection Regulation 2016/679)

1. Controller

Seinäjoki University of Applied Sciences
Kampusranta 11, Frami F
FI-60320 Seinäjoki, Finland
+358 20 124 3000
seamk(at)seamk.fi

2. Controller’s representative

Outi Kemppainen, Marketing and Communications Manager
tel. +358 40 830 2270
outi.kemppainen(at)seamk.fi

2a. Official responsible for the personal data file

2b. Contact persons in matters relating to the data file

Annika Pollari, Online Communications Specialist
tel. +358 40 8300 344
annika.pollari(at)seamk.fi

2c. Contact details of the Data Protection Officer

Jarmo Jaskari, Data Protection Officer
tel. +358 40 868 0680
jarmo.jaskari(at)seamk.fi

3. Name of the data file

Website chatbot service.

4. Purpose of processing personal data/data file use

The chatbot service (Giosg) collects users’ IP addresses and usage data on the SEAMK.fi website.

The register has been established for the provision of Seinäjoki University of Applied Sciences’ chatbot service and for the development of the service.

5. Purpose of maintaining the data file

Customer data and cookies are used for providing and developing the service and for remembering previous interactions.

5a. Data content of the file

The service collects users’ IP addresses and usage data from the SEAMK.fi website. As the service provider, Giosg processes this data on behalf of its client, SEAMK.

The purpose of processing this data is to provide customer relationship management and analytics tools on SEAMK’s website.

5b. Information systems using the data file

Chatbot service.

6. Regular sources of data

The data collected is obtained from the user when they use the website chatbot service.

7. Regular disclosure of data

No regular disclosure of data.

8. Transfer of data outside the EU or the EEA

No data stored in the file is transferred outside the EU or the EEA.

9. Principles of data file protection

A.      Manual material

There is no manual data.

B.      Computer-processed data

The IT equipment maintaining the data file is located in protected and supervised premises. The service is provided as a Saas (Software as a Service), which means that no applications are installed on the user’s device and the service is used via an internet browser.

Chatbot system users have personal user IDs and passwords.

Information management in the system is entirely the customer’s responsibility and service provider is not in any way involved in the processing of data stored in its customers’ accounts. This means that service provider does not modify, remove, clean, restore or otherwise change individual pieces of data. The only exception to this policy is the possible need to process the data caused by problems affecting the answers services (such as a software failure). In such situations the service provider will take the necessary reasonable measures to recover the data.